S.A.S Locksmiths will offer appropriate refunds, repairs or replacements where necessary, in accordance with the Australian Consumer Guarantees. You can find more information on your entitlements under these guarantees at the Australian Competition and Consumer Commission (ACCC) website.
Change of Mind
Please make your selections carefully as refunds are not usually provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
While all possible care is taken to ensure goods are supplied in the original condition, there are some factors outside of our control. Should you receive any damaged goods as a result of transit, please notify our customer service team. Goods must be maintained in the condition they were received and S.A.S Locksmiths will endeavor to assist you in any way possible to replace or refund the goods as per the consumer guarantees.
Refunds will be processed by S.A.S Locksmiths at the time the goods are returned in store, or within 3 days of receipt of delivery.
Returns and Repairs
Goods can be returned to S.A.S Locksmiths in store, or other arrangements can be made by contacting our customer service team.
Proof of purchase is required with all returns before a refund, repair or replacement can be provided.
All claims must be made within 7 days of receipt of good, or within a reasonable time from when the fault occurs. Goods must also be returned within a reasonable time.
If any goods cannot be returned to S.A.S Locksmiths due to their size, the fault or because they have been affixed or installed in your premises, please contact Customer Service team and we will arrange an inspection to assess.
Claims for repairs made by anyone other than S.A.S Locksmiths may not be covered without prior approval.
Goods returned for repair will be assessed and/or repaired within a reasonable time.
Labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any relevant warranties are not applicable, may be payable by you.
Any data that is stored within any goods (codes, passwords fingerprints etc) may not be retained during the course of carrying out the assessment or repair. S.A.S Locksmiths will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Should you need to contact our Customer Service team for any assistance or further information, please do so by phone, email or in person. See below for details.
Phone: (08) 9227 7717
17/663 Newcastle Street
Leederville WA 6007